WEB Notes: So we have a generation of young people who will “sext”, send a nuke picture of themselves to someone. But they are afraid to talk to someone at a counter? I am sure we have all seen people go out to eat and play on their phones more than chatting with each other.
As President Barack Obama, presidential candidates Bernie Sanders and Hillary Clinton, and others across the country push for higher minimum wages, the fast food industry is taking bold steps forward in automation — moves that will help those companies offset the rising cost of employee wages.
The restaurant Eatsa opened on August 31, 2015 in San Francisco and has since opened a location in Los Angeles. While a kitchen staff still prepares the meals unseen by the public, the front-service experience has been fully automated. A single front-house employee exists for the sole purpose of coming to the aid of the tech-challenged as they place orders in a system that otherwise requires absolutely no interaction with a restaurant employee.
Echoing another sentiment others in the restaurant industry have already discovered, Puzder said:
Millennials like not seeing people. I’ve been inside restaurants where we’ve installed ordering kiosks … and I’ve actually seen young people waiting in line to use the kiosk where there’s a person standing behind the counter, waiting on nobody.